Privacy Policy

Introduction

BioTagLab develops technology applied to biodiversity: hardware, firmware, software, cloud platforms and analysis tools for wildlife monitoring projects. This Privacy Policy explains what information we may collect when someone visits our website, contacts our team or uses forms and digital channels associated with BioTagLab.

We aim to work with information that is relevant, limited and useful to answer inquiries, improve the site experience and maintain a professional relationship with researchers, institutions, technical teams and organizations interested in our solutions. We do not seek to collect unnecessary data or build invasive commercial profiles.

Information we collect

We may collect information voluntarily provided by the user, such as name, institution, email address, country, message, project type, technical interest or data needed to answer a request. We may also record basic technical information generated by browsing, such as approximate IP address, browser, device, visited pages, date, time, language and referral source.

When users access external services linked from the site, such as the BioTagLab platform, those environments may have their own authentication processes and operational records. Technical information about projects, devices, locations or configurations is managed under the agreements and permissions that apply to each client or project.

Use of information

We use information to answer requests, coordinate technical conversations, send product or service information, improve the site, understand which content is useful and maintain the security of our digital channels. It may also help us prepare more precise responses when an inquiry requires considering coverage, species, environment, technology or scientific requirements.

BioTagLab does not sell personal information. We may share information only when necessary to operate technical services, respond to a user request, fulfill a contractual obligation or work with providers that support infrastructure, hosting, analytics or communication. In those cases, access is limited to what is necessary for the relevant purpose.

Security

We apply reasonable measures to protect information against unauthorized access, loss, misuse or alteration. These measures may include access controls, reliable infrastructure services, careful development practices and periodic reviews of technical settings.

No internet-connected system can guarantee absolute security. We recommend not sending sensitive information, credentials, access keys or confidential project data through open forms. If a communication requires stronger protection, our team can coordinate an appropriate channel.

Cookies

The site may use cookies or similar technologies to remember preferences, improve browsing and obtain aggregated information about site usage. Cookies are not used to infer technical project data or access private device information.

To learn what types of cookies we use and how to manage them, please see the Cookie Policy.

Third-party links

The site may include links to external services, such as the BioTagLab platform, map providers, communication tools or social networks. When visiting those sites, users are subject to their own policies and terms.

BioTagLab does not control the content, privacy practices or security settings of external sites. We recommend reviewing each service before sharing data or signing in.

User rights

Users may request access, correction, update or deletion of personal information they have shared with BioTagLab, when possible and when there is no technical, contractual or security reason to retain it. They may also ask for clarification about data use or stop receiving non-essential communications.

To process a request, we may need to verify the requester's identity or ask for additional information that helps us locate the relevant record.

Contact

For privacy or information-handling questions, write to info@biotaglab.com. We will aim to respond clearly and within a reasonable timeframe.